AI for Customer Experience
Transform support operations with intelligent automation. Handle more enquiries, respond faster, maintain quality.
Overview
Customer expectations are rising and resources are stretched. This course shows customer-facing teams how to use AI to handle more enquiries, respond faster, and maintain quality—without losing the human touch. Learn to automate triage, generate consistent responses, analyse sentiment, and build knowledge resources that actually work.
Designed for
Prerequisites
AI Foundations course or equivalent AI familiarity
Learning outcomes
Course structure
AI in Customer Experience: Reality Check
Day 1 AMWhat works, what doesn't. Case studies. Setting realistic expectations.
Ticket Triage & Classification
Day 1 AMAuto-categorisation. Priority scoring. Routing logic. Reducing manual sorting.
Response Generation & Tone Consistency
Day 1 PMWriting brand-aligned templates. Personalisation at scale. Quality control.
Hands-On: Building Response Templates
Day 1 PMCreate templates for your top 10 ticket types using real examples.
AI-Powered Knowledge Bases
Day 2 AMStructuring content for AI retrieval. Self-service optimisation. Keeping content current.
Sentiment Analysis & Smart Escalation
Day 2 AMDetecting frustration. Escalation triggers. Protecting customer relationships.
Integration & Workflow Design
Day 2 PMConnecting AI to Zendesk, Intercom, Freshdesk, etc. Workflow automation.
Workshop: Your CX AI Roadmap
Day 2 PMMap your customer journey. Identify automation opportunities. Build implementation plan.
What participants receive
Delivery options
On-site
We come to your offices. Ideal for team-wide training.
Remote
Live virtual sessions. Full interaction with instructors.
Dublin venue
Join scheduled sessions at our training facility.
Enquire about AI for Customer Experience
Request this course for your team. We'll follow up with availability, pricing for your group size, and answer any questions.
We respond within 24 hours with a tailored proposal
Flexible scheduling for on-site, remote, or hybrid delivery
Volume discounts available for larger groups
Enquire about this course
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Frequently asked questions
Is lunch included in the training?
Yes. All full-day training sessions include a catered lunch, as well as refreshments throughout the day. Please inform us of any dietary requirements when booking.
Where are you located?
Our training facility is located in Dublin city centre. You can find us on Google Maps. For on-site training, we travel to your premises anywhere in Ireland.
What materials are provided?
All participants receive comprehensive course materials, including presentation slides, reference guides, templates, and access to our resource library. Materials are provided digitally and remain accessible after the course.
Can courses be customised for our organisation?
Absolutely. We offer bespoke training programmes tailored to your industry, workflows, and specific objectives. Please contact us to discuss your requirements and we will prepare a customised proposal.
What is the minimum group size?
The minimum group size for private training is two participants. For larger groups exceeding 25 participants, we recommend splitting into multiple sessions to ensure optimal engagement and interaction.
What are the payment terms?
We require a 50% deposit upon booking confirmation, with the balance due seven days prior to the training date. We accept bank transfer and all major credit cards. Volume discounts are available for larger bookings.
What is your cancellation policy?
Cancellations made more than 14 days before the scheduled date are eligible for a full refund. Cancellations within 14 days may be rescheduled at no additional cost, subject to availability. We understand circumstances change and will work with you to find a suitable alternative.